Using Guide for Remote Assistance

Remote Assistance is a feature that can be used to get help from other users either from the internet or in a local are network.

For connection over the Internet both users must have a valid Microsoft .Net Passport (hotmail account) and must be logged into MSN Messenger. For connection over a LAN network both users must have a valid E-mail ID and must be able to send and receive mails using Outlook Express.

Getting help using Remote Assistance:-

1. Open start | Help and Support.
   

2. Under Ask for Assistance, select invite a friend to connect to your computer for Remote Assistance.
   

3. Then select option Invite someone to help you.
   

4. Then in the Outlook Express field type the users email id and select option Invite this person.

5. Then enter your name and a message if necessary and click on continue.
   

6. Then set time expiration for the invitation and a password to be used when the other user tries to connect with our computer and click on Send Invitation.

7. Then we will be prompted, “Would you like to send the message? “. Click Send.
   

8. Then a message will be sent to the user. Inform the user to check his mail and give the user the connection password.

9. Then the user will receive the following mail as shown below: Here double click on the attachment.

10. Then type the connection password set by the sending user to begin. And click yes.

11. Then the remote assistance screen will open and the receiving user must accept the invitation in order to proceed.

12. Then the remote users desktop will be displayed. By default the remote assistance is connected in screen view only mode. From here we can chat with user the instructing him or if the user grants us permission we can remotely take control of his desktop.
    

13. After providing the user with assistance we can click on disconnect to close the connection.
    
    
    

14. The Invitation mail can be reused until its expiration time is finished.